Who We Help
Managed Services & Outsourcing
Org Law advises service providers on the agreements, performance obligations, technology, data, subcontractors, change, disputes, and transition terms that define complex delivery relationships.
Ask an attorney
Legal support for
how you operate.
A managed-services contract can look commercial on signing day and become operationally binding for years.
When leaders call
The business is winning or changing work.
Risk is spreading across relationships.
A relationship or the business is changing.
Master services agreements and statements of work
Draft and negotiate customer MSAs, statements of work, schedules, assumptions, dependencies, acceptance terms, renewals, service credits, indemnities, and liability allocation.
Service levels, governance, and performance remedies
Structure service levels, reporting, governance forums, escalation rights, root-cause obligations, remediation plans, service credits, and chronic-failure remedies.
Pricing, benchmarking, volume changes, and change control
Address pricing models, indexation, pass-through charges, benchmarking, consumption or volume changes, scope changes, transformation commitments, and approval mechanics.
Data, security, privacy, and AI obligations
Negotiate data-processing roles, security schedules, incident duties, audit rights, subprocessors, data location, AI use, model training, retention, return, and deletion.
Subcontractors, offshore delivery, and key personnel
Address subcontracting rights, offshore locations, customer policies, staffing commitments, key personnel, background requirements, workforce transition, and replacement rights.
Technology, tools, intellectual property, and transition assets
Allocate ownership and licenses for tools, software, documentation, configurations, customer materials, developed IP, third-party technology, and assets needed for transition.
Disputes, remediation, termination, and exit assistance
Advise on breach notices, remediation, disputed charges, performance failures, step-in or continuity rights, termination, continued service, data return, and exit assistance.
Strategic alliances, acquisitions, and provider transactions
Support teaming agreements, channel relationships, joint ventures, acquisitions, divestitures, diligence, customer consents, assignment issues, integration, and service transition.